Shipping policy
At CoralKeep, we work hard to make sure your order is packed carefully and delivered as smoothly as possible. Please read our shipping policy before placing your order.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
During busy periods, holidays, or promotional sales, processing times may be slightly longer.
Shipping Time
Estimated delivery times may vary depending on your location, product availability, and the shipping carrier.
Typical delivery time is:
Standard Shipping: 7–15 business days
Please note that delivery times are estimates only and are not guaranteed. Delays may happen due to carrier issues, weather, customs, holidays, or other factors outside our control.
Shipping Rates
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your order.
We may offer free shipping promotions from time to time. Any active shipping offers will be shown on our website or at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking details, if available.
Please allow 24–48 hours for tracking information to update after your order has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. CoralKeep is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, contact us immediately at support@coralkeep.co. We will do our best to update it before the order is processed or shipped.
Lost, Delayed, or Stolen Packages
CoralKeep is not responsible for delays caused by the shipping carrier or for packages marked as delivered but lost or stolen after delivery.
If your package is delayed or missing, please contact the shipping carrier first using your tracking number. You can also reach out to us, and we will try our best to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@coralkeep.co.
Please include your order number and clear photos of the item and packaging so we can review the issue and provide a suitable solution.
International Shipping
If international shipping is available, delivery times may vary depending on the destination country and customs process.
Customers are responsible for any customs fees, import duties, taxes, or other charges required by their country.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled and must be handled according to our Return & Refund Policy.